Nigeria: Consumer Trading & Unfair Trading

A “NO REFUND” notice on a shop wall, receipt or website does not settle whether a business can lawfully refuse a refund in Nigeria. Under the Federal Competition and Consumer Protection Act 2018 (FCCPA), the answer depends on the circumstances. Consumers may have statutory remedies when goods are defective, unsuitable for a disclosed purpose or materially different from the agreed description, or when a supplier fails to perform a service to the required standard.