United Kingdom: Consumer Law

We recently hosted a panel at the bi-annual GALA Global Conference in London, discussing how self-regulation can tackle today's global advertising challenges with leading advertising lawyers from around...

Selling online exposes your business to strict legal obligations under UK consumer, data protection and marketing laws, including the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024.

The UK's Competition and Markets Authority has issued a stark warning to trader recommendation platforms following a review that uncovered widespread failures in transparency, vetting procedures, and consumer protection.

HM Treasury has published its Policy Statement on reform of the Consumer Credit Act 1974 (CCA), setting out the planned policy direction following the Phase 1 consultation which closed in July 2025. The statement confirms the intention to repeal many provisions of the CCA, recasting these within the Financial Conduct Authority's (FCA) Handbook (though not necessarily as a direct copy-out). 

Justin Farrance speaks with Alexandre Menais, general counsel at L'Oréal, about navigating organizational change through consistent values and effective communication. The conversation explores how a global beauty leader manages technological transformation, including AI adoption, across multi-generational teams while maintaining its commitment to inclusion and innovation.

HM Treasury has published its Policy Statement on reform of the Consumer Credit Act 1974 (CCA), setting out the planned policy direction following the Phase 1 consultation...

The ASA ruled that Pets Corner's Pet Food Expert website misled consumers by claiming to be "100% unbiased" while failing to adequately disclose its ownership by a pet food retailer with commercial interests in the products it compared.

Businesses intending to sell goods to consumers in the UK will need to ensure they are doing so in a way that is compliant with UK consumer laws.

The Financial Conduct Authority has launched a formal review of claims management practices amid growing concerns about poor customer outcomes. The review will examine pricing structures, financial incentives...