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Source: The State AG Report
State: Connecticut
Industry: Technology, Telecommunications
Area of Law: Antitrust & Competition, Consumer Protection
- Connecticut AG William Tong and the Connecticut Office of Consumer Counsel entered into a proposed settlement with Charter, Cox Communications, and Cox Enterprises in connection with Charter's change-of-control application before the Connecticut Public Utilities Regulatory Authority as a result of Charter's acquisition of Cox operations in the state.
- Under the proposed agreement, Charter commits to a slate of consumer-facing protections to improve pricing transparency, including limits on downgrade and equipment-swap fees, enhanced disclosures regarding compatible customer equipment, annual rate-card filings, and service-outage credits consistent with Connecticut law.
- The settlement also includes operational and access commitments, including offering battery-backup options for residential voice customers, expanded outage reporting to state agencies, service parity for new customers in the legacy-Cox area, a two-year requirement to accept in-person payments and equipment returns (or provide alternatives), and a $3 million digital equity contribution.
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