India: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
KERC Issues Draft Karnataka Electricity Regulatory Commission (Electricity Supply) Regulations, 2026
The Karnataka Electricity Regulatory Commission (“KERC”) vide notification dated 14.08.2026 has invited stakeholder comments on the Draft Karnataka Electricity Regulatory Commission (Electricity Supply) Regulations, 2026 (“Draft ESR”) . The Draft ESR are aimed at streamlining electricity connections and related consumer services across the State and consolidate several existing regulations into a single framework governing supply of electricity in the State. Stakeholders may submit their comments on the Draft ESR within 30 days from the date of notification in the Gazette.
India Energy
Sagus Legal
Article
ASCI Releases Guidelines For Responsible Labelling Of Synthetically Generated Content In Advertising
On 29 September 2026, the Advertising Standards Council of India (ASCI) released the Guidelines for Responsible Labelling of Synthetically Generated Content in Advertising (Guidelines), following consultation on the draft guidelines issued in May 2026. The Guidelines set out labelling requirements for synthetic content in advertisements and identify prohibited use cases. The Guidelines come into effect three months after the date of publication (i.e., 29 December 2026).
India Media & IT
KC
Khaitan & Co LLP
Article
Limitation Of Liability Clauses In India: Are They Really Enforceable?
Limitation of liability clauses are generally enforceable in India, but only within limits that the Indian Contract Act, 1872 and the courts have drawn. A cap on damages is treated as a legitimate allocation of commercial risk between informed parties; a clause that tries to excuse fraud, wilful misconduct or a deliberate breach, or that is imposed through unequal bargaining power, is far more likely to fail.
India Commercial
LP
Legitpro Law
Article
Dark Patterns As A Corporate Governance Issue: Why Governance Must Begin Within The Business
A consumer books a service online at a price that appears final, only to discover at checkout that an additional amount has already been added, a subscription has been selected by default, or the option to refuse has been made less visible than the option the platform prefers. The consumer may technically remain free to click “no”, but the interface has already shaped the decision. This is the basic concern behind dark patterns, which use design and choice architecture to steer, deceive or pressure users into decisions they may not otherwise have taken.
India Commercial
CP
Corporate Professionals
Article
Rethinking E-Commerce Compliance: Key Changes Under The Consumer Protection (E-Commerce) (Amendment) Rules, 2026
On September 9, 2026, the Ministry of Consumer Affairs, Food and Public Distribution (Department of Consumer Affairs) notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026 (“Amendment Rules”), amending the Consumer Protection (E-Commerce) Rules, 2020 (“E-Commerce Rules”). The Amendment Rules will come into force on January 1, 2027.
India Consumer
AP
AZB & Partners
Article
Indian FSSAI’s Aug’26 Enforcement Wave — What Food And Beverage Advertisers Should Know
India's Food Safety and Standards Authority intensified enforcement in August 2026, targeting major food and beverage companies over "100%" purity claims, energy drink labeling, and packaging compliance. The regulatory actions against Dabur, ITC, Diageo, and over 150 other companies reveal how product names, packaging, and advertising copy are now treated as interconnected consumer protection issues requiring coordinated legal review.
India Consumer
GA
Global Advertising Lawyers Alliance (GALA)
Article
Consumer Protection (E-Commerce) (Amendment) Rules, 2026: A Comprehensive Regulatory Overhaul Of India’s Digital Marketplace
The Ministry of Consumer Affairs, Food and Public Distribution, acting through the Department of Consumer Affairs, has notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, vide Notification No. CG-DL-E-10092026-276125, published in the Gazette of India, Extraordinary, Part II, Section 3, Sub-section (i), dated 9 September 2026.
India Consumer
IL
IndiaLaw LLP
Article
MPERC Issues Standard Operating Procedure For Banking Of Power In The State Of Madhya Pradesh
The Madhya Pradesh Electricity Regulatory Commission (“MPERC”) vide its Order dated 17.08.2026 has issued the Standard Operating Procedure (“SOP”) for Banking of Power for Green Energy Open Access Consumers (“GEOA Consumers”) in the State of Madhya Pradesh. The SOP has been introduced to establish a standardised and transparent framework for the banking of surplus renewable energy by GEOA consumers in Madhya Pradesh
India Energy
Sagus Legal
Article
From Capex To Service: MNRE's Model 'Electrolyser As A Service' Agreement
The principal obstacle in the adoption of green hydrogen for reduction of carbon emissions has been commercial rather than technological, as industrial users seeking to transition must fund and operate a dedicated electrolyser plant for a term of fifteen years or more. The “Electrolyser as a Service” (EaaS) model addresses this constraint. Under the EaaS model, a technology provider (Service Provider) designs, finances, constructs, owns, operates and maintains an electrolytic hydrogen generation plant (Project) on a build-own-operate basis at the premises of the industrial user (Consumer).
India Government
KC
Khaitan & Co LLP
Article
Failure To Inform Flight Changes? Pay The Price: Key Consumer Ruling
When an airline unilaterally prepones a flight without informing passengers, leaving them stranded at an international airport, what remedies are available under consumer law? The State Consumer Commission in Chandigarh addressed this precise question, examining whether nominal compensation adequately reflects the hardship of passengers forced to purchase fresh tickets and miss connecting flights due to an airline's failure to communicate schedule changes.
India Consumer
IL
IndiaLaw LLP
Article
ESG Disclosure In Aviation: Closing The Credibility GAP
Airlines face mounting regulatory scrutiny as promotional sustainability claims fail to meet evidentiary standards set by advertising authorities and securities regulators. This analysis examines enforcement actions across the UK, EU, US, and India, revealing how the burden of proof has shifted from reactive challenge-response to proactive substantiation requirements before publication.
India Environment
MC
MAHESHWARI & CO. Advocates & Legal Consultants
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