Europe: Consumer Protection

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
EU Withdrawal Buttons Required For Consumer Online Contracts From June 19, 2026—Are You Ready?
Online retailers targeting EU consumers face a critical compliance deadline requiring implementation of a two-stage withdrawal and confirmation system for distance contracts. The new Article 11(a) of the EU Consumer Rights Directive mandates specific technical and procedural requirements that must be integrated across all consumer-facing interfaces by June 2026.
European Union Consumer
WT
Winston Taylor
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Article
HM Treasury Pitches Base Camp At The Mountain Of Consumer Credit Reforms
HM Treasury has published its Policy Statement on reform of the Consumer Credit Act 1974 (CCA), setting out the planned policy direction following the Phase 1 consultation which closed in July 2025. The statement confirms the intention to repeal many provisions of the CCA, recasting these within the Financial Conduct Authority's (FCA) Handbook (though not necessarily as a direct copy-out). 
United Kingdom Finance
KL
Herbert Smith Freehills Kramer LLP
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Article
EU Commission Pushes for Transposition of the EmpCo Directive on Environmental Claims
The European Commission has initiated infringement procedures against 20 EU Member States for failing to transpose the EmpCo Directive by the March 27, 2026 deadline. This directive aims to combat greenwashing by requiring substantiation of environmental claims and third-party certification for sustainability labels, with full implementation expected by September 27, 2026.
European Union Consumer
JD
Jones Day
Article
The Content Creator’s Guide To Advertising Compliance In The UK
The UK's Competition and Markets Authority has launched formal investigations into eight companies over potentially misleading pricing practices, including hidden fees, fake countdown timers, and pre-selected extras. With new powers to impose fines up to 10% of global turnover without court proceedings, the CMA is signaling a major shift in how online pricing compliance will be enforced across all industries.
United Kingdom Consumer
LP
Logan & Partners
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